After an order is submitted, the site will generally provide an on-screen confirmation and may send an order message to the email provided at checkout. If you cannot locate a confirmation, customer service can help review the order details.

Change or cancellation requests may be possible before processing advances. Availability depends on order status, so requests should be made as soon as practical. A change cannot be assumed until customer service confirms it.

Processing may take longer because of order verification, high order volume, inventory checks, address questions, or other operational factors. Timing can vary by order.

Available card options are shown during checkout. Availability may vary by customer, location, device, or checkout configuration.

The timing of a card charge or authorization depends on the checkout flow and card issuer. The order page and card statement should be used to confirm the final status.

Check the card details, available funds, billing information, and any issuer restrictions. If the issue continues, contact the card issuer or customer service for general order assistance.

Order processing and transit times vary by destination, order status, carrier operations, customs where applicable, and other factors. Any estimate shown for an order is indicative rather than a guaranteed delivery time.

Tracking may be provided where the selected shipping service supports it. Tracking events can take time to appear or update.

Delays can occur because of carrier congestion, weather, customs, address issues, or other circumstances. Customer service can review available shipment information, but an exact delivery date may not always be available.

No. Any processing, transit, or delivery timing presented for an order is generally an estimate and may vary depending on the circumstances described in the Shipping Policy.

A return request must generally be made within 14 calendar days after receipt of the goods. Mandatory statutory consumer rights remain unaffected.

Yes. Returns must be registered with customer service in advance. Returned goods must meet the applicable return conditions, and return instructions should be followed before sending anything back.

Do not assume that a general business contact address is a return destination. Use only the return instructions specifically provided by customer service for the registered return.

Responsibility depends on the reason for the return, the order circumstances, and applicable law. After the return is registered, customer service will provide the applicable instructions and, where relevant, information about return shipping costs before the goods are sent back.

Refunds are processed after returned goods are received and successfully inspected. The merchant processes an approved refund within 7 business days after successful inspection.

Not necessarily. The 7 business days describe the merchant processing period after successful inspection. Actual credit timing may take longer depending on the payment service provider or card issuer.

Where applicable, refunds are generally returned to the original payment method. The final credit timing may vary depending on the payment service provider or card issuer.

Compare your body measurements with the size guidance and any product-specific measurements shown for the item. If measurements fall between sizes, consider the intended fit and fabric characteristics.

No. Size charts are general references and actual garment measurements may vary by style, cut, material, and manufacturing tolerance.

Use a flexible tape over light clothing, keep it level, and avoid pulling it too tightly. Measure the fullest part of the chest or bust, the natural waist, and the fullest part of the hips where relevant.

Data necessary to operate the site, process orders, provide customer service, support security, or meet legal obligations may be processed as described in the Privacy Policy.

Where consent is legally required, non-essential cookies are enabled only after valid consent. Users may refuse or withdraw cookie consent, subject to the available consent controls.

No. Do not send full card numbers, CVV, or security codes through ordinary contact messages.

Providing the order reference, the email used for the order, and a concise description of the issue can usually help customer service review the request more efficiently.

Provide the order reference, the item concerned, the reason for the request where relevant, and any supporting details requested by customer service. Registration is required before a return is sent.

Business hours are listed as Monday-Friday, 09:00-18:00. Response timing may vary depending on message volume and the nature of the request.